Customer Service

I received a lovely package this morning. It was for a product that I complaint about because it was giving me a burning sensation on my skin. The lady from the company did a briliant job in making me happy again.

Goodies..and some Rimmel London Cosmetics

What I am saying here is that, it is so hard to get a good customer service where they go through great length to make you happy again. It is usually the usual round about chase and like most times, you've got to relate your story to a different person all over again. But with this company, they really did a good job.

Why can't there be more services like this? Providing us with a better customer service experience.